Property-specific utility diagnostics & customer support
A path forward for every property.
One diagnostic engine: powering personalized customer education, strategic marketing towards best fit accounts, and real-time diagnostic support for customer inquiries.
Interested in what this could mean for your service territory?
Property and usage indicators suggest investigating building energy loss before a major equipment purchase.
The operational gap
Personalized guidance has always been possible.
The challenge?
Providing it for anyone in the service territory instantly.
Consumption reports, program directories, and broad customer segments provide useful information. The gap is turning them into a clear, property-specific place to start.
Broad targeting misses property-level differences
Account classes and geographic averages can overlook the building characteristics that determine whether a household is a strong fit for a particular program.
Usage information does not complete the explanation
A bill or portal can show that consumption changed. Customer support teams still need to connect that change with weather, rates, the property, and realistic next steps.
Program directories leave prioritization to the customer
Assistance, efficiency, rate options, rooftop solar, community solar, and demand response may all be relevant. A customer still needs to know where to begin.
One engine, three utility applications
Apply the same property-specific diagnostic where your team needs it.
Turquoise Trail’s platform is available through modular licenses, limited-scope deployments, and pilots. Utilities can begin with one application and add others as priorities evolve.
Consumer education and outreach
Customer disclosure and outreach support
A co-branded or white-label experience accessible through the utility’s website, giving customers a neutral way to evaluate relevant savings pathways before or after contacting a representative.
- Territory-specific programs and rates
- Property-specific customer education
- Support for disclosure and outreach responsibilities
Customer support
Real-time customer-support diagnostics
Property-specific evidence, usage comparisons, weather context, likely bill drivers, and focused program guidance designed for use during a customer conversation.
- Designed to support first-call resolution
- Designed to reduce investigative handling time
- Evidence and confidence visible to the representative
Demand-side management
Customer segmentation for program targeting
A territory-level analysis that identifies a targeted list of strong-fit candidates for a defined program or outreach objective.
- Property fit and likely eligibility indicators
- Ranked candidates for focused outreach
- Designed to improve the relevance of program marketing
Requires utility-provided account or customer data to connect property characteristics with program eligibility and participation criteria.
A working data foundation
Property-level coverage across more than 14 million addresses.
Turquoise Trail’s property database currently covers addresses across 19 utility territories, providing a foundation for territory-specific analysis and customer guidance.
NMpowered, our current New Mexico consumer campaign, is the first public deployment of the underlying diagnostic capability.
Utility outcomes such as handling-time improvements, program participation, and customer action will be evaluated through pilots rather than claimed in advance.
represented in the current database
represented across the current platform footprint
instead of an unranked directory of options
Designed for practical deployment
A diagnostic layer alongside the systems you already use.
The platform is designed to add property context and prioritization without requiring a utility to replace its customer information system, metering infrastructure, or portal.
Existing utility environment
Designed for deployment in weeks
Initial work can begin with scoped data, territory configuration, and a defined application rather than a multiyear enterprise replacement.
Spreadsheet-based pilot data
Historical account-level consumption and billing history can be delivered through a spreadsheet export using only the fields needed for the agreed diagnosis.
Flexible utility scope
Modular licenses, bundle discounts, pilots, and limited-scope opportunities allow implementation to match the utility’s current priorities and internal capacity.
Design commitments
Built to produce guidance that people can understand and use.
Neutrality
Recommendations begin with the household’s strongest fit, not the option that is easiest to promote.
Prioritization
Relevant pathways are compared and ranked rather than presented as another disconnected directory.
Explainability
Supporting evidence, confidence, and unresolved questions remain visible.
Human usefulness
Guidance is designed to be understandable during a customer conversation and actionable afterward.
Start with your current priority
Let’s identify where property-specific guidance could fit.
In a 30-minute discovery call, we’ll learn about your customer education, support, or program-targeting needs and explain how Turquoise Trail’s platform could be scoped around them.