Property-specific utility diagnostics & customer support
A path forward for every property.
One diagnostic engine: powering personalized customer education, strategic marketing towards best fit accounts, and real-time diagnostic support for customer inquiries.
Interested in what this could mean for your service territory?
Property and usage indicators suggest investigating building energy loss before a major equipment purchase.
The operational gap
Personalized guidance has always been possible.
The challenge?
Providing it for anyone in the service territory instantly.
01 Usage data alone cannot provide a complete bill explanation
Bills and customer portals show how electricity use has changed over time. They do not always connect that change with weather, rates, property characteristics, or the most relevant ways to respond.
02 Program directories list options but leave customers unsure where to start
Utilities may offer assistance, efficiency, rate, solar, and demand-side programs through separate channels. Customers must still determine which options are relevant to their property and what they should explore first.
03 Broad targeting cannot reliably prioritize strong-fit properties
Utilities can target customers using account classifications, usage patterns, and geographic segments. These groupings can overlook the building characteristics that determine whether a particular property is a strong fit.
One engine, three utility applications
Enable a new level of customer engagement through property-specific analysis.
Property and utility context
Property-specific diagnostic
A strong data foundation, primed for expansion
14 million properties covered, and growing.
Turquoise Trail's property database already spans more than 14 million addresses across 19 utility territories, with new territories added as the platform expands.
NMpowered, our current New Mexico consumer education campaign, is the first public deployment of the underlying diagnostic capability. Try it out for yourself.
Utility-specific outcomes — handling time, program participation, customer action — are measured pilot by pilot as each territory comes online.
Try NMpowered
Eager to learn the full impact of property enrichment?
Let’s identify where property-specific guidance could fit.
In a 30-minute discovery call, we’ll learn about your customer education, support, or program-targeting needs and explain how Turquoise Trail’s platform could be scoped around them.